SKY has launched a 24/7 customer service message platform and messaging bot, allowing subscribers to communicate and address concerns and other service inquiries online.
This new customer touchpoint, according to SKY, provides a convenient and efficient customer interface for both existing and potential SKY subscribers. This is made possible by KYLA, a messaging bot that allows SKYcable and SKY Fiber subscribers to self-help on basic issues by directing them to available resources or to be transferred to live agents for more complex issues.
“Our new messaging platform is ready to provide our subscribers with the superior customer experience they deserve,” says SKY President and COO March S. Ventosa. “In line with our digital transformation initiatives, we aim to address our customers’ service concerns in the most efficient and timely manner possible, while also making them immediately and easily accessible.”
Go to SKY’s official website and click on the “Message Us” icon and the “Get Started” button to get started with the messaging platform. Select the category and subcategory indicated by KYLA for questions about SKY products, billing inquiries, service issues, and other requests. KYLA will then direct users to relevant information and self-help guides to assist them in resolving their concerns. Users can also choose to be transferred to a live agent to further discuss their complex issues.