Globe has announced the launch of the GOMO MNP service on October 12.
In response to a recent news release alleging GOMO’s non-compliance with the MNP service, Globe stated that it has yet to receive a copy of Smart’s complaint letter to the NTC. Globe also denies any malice or intent to violate MNP law.
“Being transparent to our GOMO customers, we have sent out SMS advisories on the delay of MNP service readiness to keep our customers fully informed,” the telco said in a statement.
Furthermore, the telco stated that during the MNP launch, TCI, the joint venture company of Globe, Smart, and DITO, said that birth pains are to be expected with the new service.
MNP service is currently available through Globe’s core brands, including Globe Prepaid, Postpaid, Platinum, and TM.
“All issues and wins of the MNP service are being discussed at length at the management committee of TCI. All service providers are aware of the challenges currently being experienced. It does seem this complaint is being done in bad faith on the part of Smart,” Globe added.
Globe stated that it had not received a request from a GOMO customer seeking to use the MNP.