Smart Communications Inc. has received praise for its superior mobile user interface from the independent company umlaut.
As the umlaut-based German carrier, Deutsche Telekom acknowledged, Smart Technologies Inc. won the “Best in Test” award. At the same time, the PLDT group’s wireless unit earned an award for best-rated broadband coverage, consumer download experience, and latency.
“We strive to be better every day as we serve our customers and the nation at large. This award is another testament to the hard work that our network teams put in to ensure that we deliver the best experience to our customers, despite restrictions brought about by the pandemic,” Smart president and CEO and PLDT chief revenue officer Alfredo Panlilio said.
Smart scored 747 out of a maximum of 1,000 points in umlaut’s benchmarking survey.
The score includes Smart’s broadband coverage, download speed, and latency, which are aspects of Smart’s results that are related to latency.
403 million samples were analyzed from 779,000 users over six months.
“Smart is the best-tested operator in all tested categories, a remarkable feat in these challenging COVID times. Our umlaut mobile benchmark is the de-facto industry standard, fairly and transparently assessing the global digital infrastructure,” umlaut CEO Hakan Ekmen said.
In three years, Smart has won Best in Test three years in a row.
PLDT uses umlaut’s standards for benchmarking to ensure they are consistently enhancing their network.
“We use these awards as a guide for us to monitor our performance. The key here is consistency and making sure that we stay on top,” Tamayo said.
Smart’s mobile network reaches 96% of the country, and PLDT’s vast fiber network is currently at 478,000 kilometers.