How to Know if your Globe At Home Prepaid WiFi Modems are Legit and Authorized?

In light of complaints of unlicensed resellers passing off our modems as DITO modems, Globe strongly advises its consumers to #DoItRight by being meticulous and vigilant while purchasing our Globe At Home modems.

Source Globe Newsroom | Complete Globe At Home kit content, showing that authorized modems have the official Globe At Home Prepaid WiFi branding or logo at the front of the modem

The modems in question are two-antenna Tozed S10G versions. In the Philippines, Globe is presently the only authorized distributor of Tozed S10G modems.

How can you tell if these modems are legitimate and authorized by Globe?

  • A Globe sticker is located at the back of the unit, particularly at the upper portion showing the basic guides.
  • The Globe seal is located in the middle of the back of the modem.

Globe advises users that buying modified modems voids the unit’s original warranty. Customers are urged to purchase only from authorized Globe Stores across the country. To assure the quality and service assurances of the gadgets, Globe has official Shopee and Lazada stores and authorized dealers.

Customers are encouraged to report suspicious actions involving Globe At Home modems, which will be escalated to the appropriate authorities:

  • Department of Trade and Industry—Consumer Protection Group with the email address [email protected] or text 09178343330.

Customers may also report via https://www.globe.com.ph/report-tampered-modem.html.

Source: Globe Newsroom

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